Towards a Smart Services Enabling Information Architecture for Installed Base Management in Manufacturing

In the manufacturing industry the provision of smart services is an opportunity to gain a competitive advantage. As there are high demands on machine availability, smart services in the field of installed base management are important. Through integrating condition monitoring data with installed base data a digital twin of the installed base can be created. This enables comprehensive analyses and the provision of individualized smart services. But this requires to structure and standardize the data. Following the action design research (ADR) approach, in this article design principles of an information architecture are developed. The architecture is evaluated and improved in the context of an international engineering and manufacturing company. A test run with real machine data shows the applicability in practice.